Track My Order
At Free From Direct, we know you want quick, clear updates—without waiting around for emails. Tracking your order is simple and speedy.
How to track your order
- Log in to your account: Login here
- Open your Account Dashboard and scroll to My Orders.
- You’ll see the live status of every order. Once your parcel has shipped, your courier tracking number will appear there.
Do I receive tracking by email?
Yes. As soon as we dispatch your order, we’ll send a shipping confirmation email that includes your tracking number.
- Parcel Force: You’ll also get a text and email on the morning of delivery with tracking updates and a 1-hour delivery window.
- Royal Mail (when used): You’ll receive a tracking link to follow your parcel’s progress.
Need a hand?
If anything looks odd or you can’t find your tracking details, please reply to your order email or contact us via our Contact page. We’re here to help.