FAQ

Delivery FAQ's

Where do you deliver to?

We use Royal Mail and Parcel Force for all of our deliveries so as long as you live in England, Scotland, Wales or Northern Ireland, then we can quickly get snacks to you.

Unfortunately, due to BREXIT we are unable to ship to Europe at this moment in time.

When will my order be shipped?

We aim to dispatch all orders placed before 2pm (Mon - Fri) on the same day.

Orders received after this cut off time will be dispatched on the following working day.

How much will shipping cost?

Please visit our Delivery & Shipping page for more details.

Do I get a tracking number?

You will receive a confirmation email once your order has been shipped which includes your Royal Mail or Parcel Force tracking number. To track your order please visit our Track My Order page.

Can I pick a delivery day and time for my order?

We can’t guarantee an exact delivery day, however, if you drop us an email with your order number and let us know that you need a specific delivery date, we will do our best to make sure it is there for you when you need it. Royal Mail also don’t offer timed delivery services but they will give you a 2 hour delivery window on the morning of your delivery to let you know when they will be dropping of your Free From Direct order.

Can I collect my order from your warehouse?

Due to the nature of our warehouse & how busy it is on a daily basis you are unable to collect your order in person. But, don’t worry our couriers are very fast so it won’t be long until your box of goodies is arriving on your doorstep.

 

Order FAQ's

What is the minimum order value?

We don't have a minimum order.

How do I check my delivery or see my order history?

This can be easily done by logging into your account on https://www.freefromdirect.co.uk/account/login. Then scrolling down to your order history. Here you’ll be able to see your order status & find out your DPD tracking number.

 

Subscription FAQ's

How subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in our shop by clicking the My Account button.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

What is Seal Subscriptions?

Seal Subscriptions (sealsubscriptions.com) is a provider of a subscription app on Shopify, which allows merchants to offer subscriptions in their shops. Seal Subscriptions basically provides the software for accepting, handling and managing subscriptions in the Shopify's platform.